Simple Alphabetical WFM Glossary
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What is Workforce Management – Definition Workforce management (WFM) is a term that encompasses all of the processes that a contact center undertakes in order to have the right number of staff available at the right time. These WFM processes include each of the following: Forecasting contact volumes
Simple Alphabetical WFM Glossary
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Anyone create a glossary with the alphabet a-z listed used as a means of searching for a word? : r/MicrosoftWord
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